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How Team Stores Work
A Lookfly Team Store is your team's solution for player-direct ordering and payment for uniforms and team-branded swag, for players and fans alike.
Talk to our custom apprel experts about options for uniform aspects, team swag and fundraising opportunites.
The Lookfly Team is ready to share your marketing efforts on our social media channels and handles everything from design, to setting up your store, to ordering, and delivery logistics.
START WITH DESIGN
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Step 1:
Fill out a Lookfly Design Brief and send any logos and design ideas to info@vclookfly.com
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Step 2:
We'll review and get back to you with any questions, as well as make sure you have all the information you need on the styles you've listed in the brief (product info, order estimates, etc.).
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Step 3:
Our design team will get to work! Unless a faster deadline has been be requested, we'll send your first concept in 2-7 business days.
Store Set Up
Setting up your Lookfly store is easy: You tell us what you want to make available to your players for ordering, and we'll do all the work. It's that simple.
We're here to walk you through product options and ideas, and figure out the best team uniform line for your needs.
Product minimums and restrictions will be outlined by your sales rep.
Once your full line of designs is approved, we'll setup your store with the information you want communicated to your players, including outlining a suitable order period for when you need the apparel to ship by.
Ordering Period
Once you have fully approved your team store, we'll provide you with super simple instructions to send your players.
We'll leave it up to you if you'd like to promote your team store to friends/family/fans who are also welcome to order.
If the uniforms featured in the team store already include a discount, no other promotional discount can be applied to player orders for uniforms.
IT'S THAT SIMPLE!
Once the order period has ended, Lookfly will provide you with a summary of all orders placed. At that point, you'll have the opportunity to place an additional order with any straggler uniforms required.
Email us at info@vclookfly.com with any questions, or to get started today!
Team Store FAQ
What's the best reason to do a team store?
Team stores make it easier for captains/organizers to get uniform orders collected and paid for by a deadline. No more chasing after players for sizes or payment - a Lookfly team store takes care of it all.
When should you not do a team store?
Delivery timeline.
Even the most organized teams will need an extra 1-2 weeks to organize a team store. Why?
• 3D webmocks of each product need to be created
• Setting up the dedicated team store on the Lookfly website
• Sending the information to players and making sure they order before the deadline
• 1-2 extra days for us to sort/pack your team store by order when everything is ready to ship
What apparel can be offered in a Team Store?
Team uniform aspects such as your jerseys and shorts, as well as tank and long sleeve versions of your jerseys. Our designers can use your design to create any other custom apparel we offer, such as Revolution Hoodies and Training Pants, or we can work with you to create new design options for the additional items.
Are there extra costs to doing a team store?
We charge a handling fee on the product prices of team store products.
EU/Non-UK Store: €2.40/item (including vat)
UK Stores: £1.30/item (including vat)
This fee is to cover the cost of credit card processing as well as the additional time spent sorting and packing team store orders which is more time consuming than bulk orders.
Can you cancel and refund orders for products that don't meet minimums?
Unfortunately, no. Your team must commit to submitting a top-up order for aspects that don’t reach minimums before it is added to your team store.
The reasons for this are: It is a time investment on Lookfly's part to prepare proofs and 3D webmocks for each product, and to set them up in the store. Canceling and refunding orders complicates the reporting and order processing process internally, creating significant extra work for the Lookfly team, as well as a goodwill burden for your fans/our customers. In the end, when a customer order is canceled, it reflects poorly on Lookfly.
Does Lookfly offer complimentary design services?
Yes, and our designers are the best around! We do have some limitations around design, as some teams (not yours!) will take advantage of our designers' time or request concepts that aren’t well flushed out.
How does entering names and numbers work? What if there's a typo in a player's name?
Each product offered will have the appropriate fields to enter names and numbers at the time of order. We can make these fields required for submission if players' names and numbers are mandatory.
It is your team’s responsibility to know what number each player is; changing numbers after ordering can lead to delays and mistakes.
If a player enters their name incorrectly we will offer them a 30% discount on a remake of the affected products as a courtesy. If the typo is Lookfly’s internal error, a remake will be sent as soon as possible at no cost.
Will Lookfly provide a report so I can see who's ordered?
100% yes! We have live reports that update as soon as orders come in so you can check on your team's progress towards completing the roster (and potentially getting orders to production sooner/delivered earlier) as well as towards meeting order minimums; all outlined in the report.
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