Order Issue Reporting Form

We're very sorry to hear you have an issue with your team order!  As a reminder, here's our warranty policy:

We require any issues and incorrect or missing order aspects to be reported within 10 business days of delivery. Our quality guarantee covers any product or manufacturing defects that occur within 60 days (this does not cover regular use wear and tear, or damage due to things like jumping over a fence to grab a disc/ball).

Incorrect Items

We will replace or refund any order that was made incorrectly due to Lookfly error (such as receiving the wrong product, size, or player number).

If the error was with the information provided by the customer, they will be responsible for paying the cost of a replacement unit (such as submitting the wrong player number on our order form).

Design Errors

If the design error was made after you approved your final proof artwork, Lookfly will replace or refund any affected units (such as a missing logo or incorrect colours).

If the error was on the final approved proof, Lookfly will offer a 30% credit on the affected units, to be used on a future order.

Sizing Problems

Our garments have a ½” tolerance on all published measurements.  If the garment is outside of this tolerance, Lookfly will replace or refund any affected units.

If the garment is within tolerance but you picked the wrong size, Lookfly will offer a 30% discount on a replacement unit.

Sublimation Quality Disclaimer

Sublimation can result in small inconsistencies from print to print including: small colour discrepancies, dust or white spots, and "ghosting" or colour shadowing.

We generally consider the flaws to be acceptable if they are not physical damage to the fabric, not noticeable when standing back from the jersey (~1m), or are in a low visibility area (under the arm, at the bottom hem).

Report a Problem

You can use the form below to contact us with the details about your issue, or contact your VC/Lookfly rep or info@vclookfly.com.  Please be sure to include a detailed description of what the issue is and include photos.